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FREQUENTLY ASKED QUESTIONS

> Why are my performance features such as top speed, or mpg on my SSR vehicle different from the numbers on your
   website?

   SSR Motorsports performance features are intended for comparison only. Independent test results may vary depending on how
   you ride, how you maintain your vehicle, weather, road condition, tire pressure, installation of accessories, cargo, rider and
   passenger weight, and other factors.

> How can I find specifications for my SSR Motorsports vehicles?

   Please visit our website and select the model that you are interested in, and then scroll down for the specifications. Or you can
   download our product catalogs from http://www.ssrmotorsports.com/store/catalog.php.

> How can I compare different models?

   Please visit the model page, scroll down, and select the VS *** under the section: COMPARE RELATED MODELS on the left
   side. Comparisons for Manual, Semi-Auto, and Auto models may not be available due to the similarity of the vehicles. To
   compare scooters, please go to http://www.ssrmotorsports.com/store/scooter/150cc_scooter-index.php.

> I have an old SSR model but it is not listed on your website. Where can I find specifications for it?

   Discontinued SSR Motorsports models are listed on our Legacy Models page.

> Where can I get an owner’s manual?

   SSR Motorsports publishes owner’s manuals, parts diagrams, and wire diagrams on
   http://www.ssrmotorsports.com/store/owners_manual.php.

> How do I determine what model of SSR Motorsports vehicle I have?

   Most of the street motorcycles or ATVs / UTVs can be identified by their body shape. However to determine the model of a pit
   bike, you may need to check under the Series or Model on the title that comes with it. If you do not have the title, then please
   take down the VIN# and engine displacement and go to contact us and fill out the form.

> How can I find the VIN#, Engine#, and Engine Displacement on my pit bike?

   Please click VIN.pdf for more details.

> Is there a minimum age requirement to ride a pit bike?

   It depends on the regulations or laws in your state. You may need to contact them for details.

> Is there a maximum weight limit for ride the pit bikes?

WEIGHT LIMIT

PIT BIKES

50 lbs

- SX50 and SX50-A

70 lbs

- SR70 and SR70AUTO

80 lbs

- SR70C

130 lbs

- The full line of 110cc pit bikes except SR110TR

140 lbs

- SR110TR, and the full line of 125cc pit bike except SR125TR

200 lbs

- SR125TR, 140cc, 150cc, 160cc, and 170cc pit bikes

> Why is the SR110TR more expensive than the SR125TR on your website?

   You can compare the two different models at http://www.ssrmotorsports.com/store/pitbike/sr110tr_vs_sr125tr.php. Compared
   with the SR125TR, the SR110TR comes with ADJUSTABLE front forks.

> How to reset the display on my Trail Viper / Sand Viper electric bicycle?

   Please click https://www.youtube.com/watch?v=fD2-TdZIvPo for the instruction video.

> Can I buy directly from SSR Motorsports?

   No, SSR Motorsports is a manufacturer and distributor of SSR vehicles. You will need to buy from an authorized dealer. Our
   Dealer Locator may assist you to find your nearest dealer.

> Will the MSRP be the final price that I am going to pay?

   The Manufaturer’s Suggested Retail Price (MSRP) is the price which SSR Motorsports recommends that authorized dealers sell
   the vehicles. Dealers may set their own price at, above, or below the MSRP. You will need to contact a dealer for the final price.

> Are SSR Motorsports products available in countries outside the United States?

   Currently, SSR Motorsports products are only officially available in the United States.

> Are SSR Products listed in the Kelley Blue Book?

   SSR Motorsports vehicles are listed in the Kelley Blue Book from the 2013 model year on. Please click the link
   http://www.kbb.com/motorcycles/ssr/ for full details.

> Do you carry after-market parts?

   SSR Motorsports does not carry any after-market parts or accessories other than the OEM parts for SSR vehicles.

> Do you provide vehicle financing?

   SSR Motorsports offers our buyers the financial services in cooperation with NeXtep Funding. Please click
   http://www.ssrmotorsports.com/store/fs/retail.php for details.

> Which SSR Motorsports vehicles are street legal?

   The full lines of SSR Motorsports Scooters, Dual Sport/ Enduro, and Moped/ Lazer5 are street legal.

> Are the off-road motorcycles green or red sticker certified in California?

   SSR Motorsports off-road motorcycles are red sticker certified in California. Please go to
   https://www.dmv.ca.gov/portal/dmv/?1dmy&urile=wcm:path:/dmv_content_en/dmv/pubs/brochures/fast_facts/ffvr16 for full
   details. To find out when you can operate your vehicle, call the specific riding area you want to visit or view the information at
   http://ohv.parks.ca.gov/?page_id=21928.

> Which vehicles are CARB approved for sale?

   The California Air Resources Board (CARB) is the “clean air agency” in California. Currently, most of the SSR Motorsports
   vehicles are CARB approved. Authorized SSR dealers will inform you if the vehicle is CARB approved when you place an order.

> How can I get customer support?

   SSR Motorsports recommends that you contact your purchasing dealer for any questions or assistance. They are in the best
   position to support you. You can also contact us if necessary at contact us.

> I have a bike from another manufacturer. Can I order parts from SSR Motorsports?

   SSR Motorsports only carries OEM parts for SSR vehicles. We cannot guarantee that our parts will work properly on anything
   but an SSR vehicle.

> What is the maintenance schedule of an SSR vehicle?

   Please read your owner’s manual and follow the schedule inside to maintain your vehicle.

> What kind and how much oil should I use?

   SSR Motorsports recommends that you put SAE 10W40 Semi Synthetic Motorcycle Oil (SH/ SS/ SL/ SM) in your SSR
   Motorsports vehicles. You will need to measure the oil level with the dipstick.

> What kind of gas should be used?

   Please use 91 octane or above for your SSR Motorsports vehicles.

> How can I tell if the fuel valve is On of Off?

   Please click Fuel Valve Operation Diagram to see details.

> What is the factory warranty on my vehicle?

   SSR Motorsports offers a PARTS ONLY Factory Limited Warranty to customers. For more details please read SSR Motorsports
   Factory Limited Warranty Guide.

> Can I submit my warranty claim directly to SSR Motorsports?

   No, all warranty claims and warranty repairs must be submitted through your purchasing dealer. 

> Is my factory warranty transferable?

   No, the factory warranty is not transferable. Subsequent owners will no longer be covered by SSR’s warranty policy.

> Do you offer a sponsorship program?

   SSR Motorsports is dedicated to supporting amateur and pro racers alike and has implemented the Team S. S. R. program to
   help the racing community and racers of all levels achieve success.

> I am having problems with my SSR Motorsports product. What should I do?

   Please contact your dealer for repair or warranty assistance. They are in the best position to inspect and diagnose your SSR
   Motorsports product.

> I purchased my SSR Motorsports vehicle a couple of months ago from an authorized SSR dealer but have not
   received my registration.

   Please contact your purchasing dealer for registration assistance. SSR Motorsports is not responsible for vehicle registration.

> I bought a brand new SSR Motorsports vehicle from an online website. Does that mean I bought it directly from SSR
   Motorsports?

   No, you cannot buy any vehicles directly from SSR Motorsports. The website from which you ordered the vehicle is an
   authorized SSR online dealer. You need to go to their website and contact them for any assistance and support. If you do not
   remember the website, you can also find the dealer’s name on your bill of sale or in your payment history.

> I ordered a new vehicle with my authorized online dealer. When will it arrive? What if I want to pick it up at the
   trucking company’s terminal, who should I talk to?

   You need to contact your purchasing dealer for any assistance regarding the shipping service of the vehicles, such as
   requesting a tracking number, estimated delivery date, liftgate service, expedited service, reconsignment service, redelivery
   service, return, will call, etc. SSR Motorsports will not honor any action without dealer’s authorization.

> My vehicle was damaged in transit, what should I do and who should I talk to?

   If you notice any shipping damages when receiving the delivery, please refuse the delivery and put the damage description on
   the Bill of Lading and then contact your dealer immediately.

> My Manufacturer’s Statement of Origin (MSO) is lost. How can I obtain another copy?

   Duplicate MSO requests can ONLY be made through the original purchasing dealer. SSR Motorsports is not responsible for this
   service.

> I have a service related concern with my SSR dealer. What should I do?

   SSR Motorsports recommends discussing your concerns directly with the service manager of the dealer. They are in the best
   position to assist you. If you are still not satisfied please contact us and our service department will work with the dealer to
   assist your concern.

> How can I find an SSR dealer in my area?

   Your nearest authorized dealer can be found by using the Dealer Locator.

> How do I become an SSR dealer?

   Please visit Become A Dealer and fill out the application online. Our sales department will contact you with the information
   based on the details you have provided. If you have any questions about becoming an SSR dealer, please click the FAQs.

 

 

 

 

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* MSRP does not include destination charge, set up, tax, title, license or any other dealer fees. Specifications and pricing are subject to change.

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